The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting or the inclusion of assessment tasks that are realistic and relevant to work in an employment services area

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

Method of assessment may include:

Observations

Questioning

Case studies

Skills tasks

Written assignments

Evidence gathered from the workplace environment

Third party reports

Demonstration over a period of time to ensure consistency of performance

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Contractual requirements

Organisation policies and procedures pertaining to contract compliance

Relevant legislation

The principles of anti-discrimination, duty of care, ethical behaviour, natural justice

Implications for organisation and self of non compliance with contractual requirements

Performance monitoring process

Audit processes

Continuous improvement processes

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate understanding of the relevance of key contractual requirements to own role and responsibilities, and those of the work group

Monitor compliance with the contract via a range of appropriate methods

Adjust plans, processes and procedures to improve performance against key contractual requirements

Demonstrate understanding of government audit processes and requirements

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills, including:

research skills to access information on government contract

analytical skills to analyse performance against contractual requirements and identify areas for improvement

problem solving skills to identify strategies to improve contractual compliance

planning skills to plan for improved contractual compliance performance

written communication skills (literacy competence) to prepare contractually compliant documentation and reports

oral communication skills (language competence) to convey contractual information and work with colleagues to improve delivery of contractually compliant services

technology skills to use business equipment and software

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Government includes:

Federal

State

Local

Contract includes, but is not limited to:

Contracts to deliver employment services entered into with government

Contractual requirements include, but are not limited to:

Types of contracted services/ business streams

Service delivery methods

Standards for documentation/ record-keeping and for management of information

Performance requirements (quantitative and qualitative), performance milestones

Performance analysis methods, including audit processes

Legislation relevant to delivery of employment services

Codes of practice

Duty of care provisions

Conflicts of interest

Fees, payment processes and schedules; payable and non payable outcomes

Fraud prevention measures

Contract dispute processes

Penalties and implications of non-compliance with contractual requirements

Relevant legislation relates to, but is not limited to:

Privacy Act

Trade Practices Act

Social Security Act

Disability Services Act

Employment Agents Act

Federal legislation that addresses discrimination, e.g. Disability Discrimination Act, Race Discrimination Act, Sex Discrimination Act

State legislation relating to Anti-Discrimination

Financial Management and Accountability Act

Crimes Act

Corporations law

Archives Act

Freedom of Information

Workplace Relations Act

Human Rights and Equal Opportunity Commission Act

Occupational health and safety

State legislation relating to child protection

Monitoring mechanisms may include, but are not limited to:

Records and reports of work achievements against performance standards and measures

Internal audit processes

Regularly scheduled statistical monitoring of performance using organisation information systems

Random checking of files and other documentation, both hard copy and electronic

Customer surveys/ follow up

Complaint registers

Follow up action to address performance shortfalls may include, but are not limited to:

Strategies in accordance with work group business and performance improvement plans

Quality and continuous improvement processes of the organisation

Skill and knowledge development of individuals and groups

Process improvement strategies

Clarification of roles and performance expectations relating to individuals and groups

Team effectiveness improvement measures

Communication improvement strategies

Government audit requirements may include access to the following, but are not limited to:

Case files, hard copy and electronic

Client and employer records of all types

Complaints register and policy

Client feedback processes

Information on record management

Details of assistance provided to clients and employer

Claim records

Fraud prevention processes